Refund policy

Returns
Our policy lasts 100 days. If 100 days have gone by since your product purchase, unfortunately we can't offer you a refund or exchange. We are unable to offer a refund on any service purchases if the service has already been completed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging when possible.

Refunds
Once your return is received and inspected, we will notify you that we have received your returned item. If your refund is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company and bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at hello@montefiano.com.

Exchanges
If you need to exchange an item because you received a damaged product, please email us at hello@montefiano.com. If you would like a different item, please follow the return process and place a new order on our website.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return after the returned item is received. If the item wasn't marked as a gift when purchased, we will send a refund to the gift giver.

Shipping returns
To return your product, mail it to: Montefiano, 2494 South Tejon Street, Englewood, CO 80110, United States.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.